Dental

Delta Dental Logo

Dental benefits are offered as a separate benefit that can be chosen by a Member as additional coverage; not all groups offer this coverage. MPR partners with Delta Dental of Missouri and Delta Dental of Kansas to administer its comprehensive dental program. Participants have access to two national networks of dentists—Delta Dental PPO and Delta Dental Premier.

Using a provider in the smaller PPO network will enable the participant and the plan to receive deeper discounts on services. These added savings are passed along to participants who use the PPO network of dentists through increased coverage so that out-of-pocket expenses for basic and major care are reduced. Refer to the Summary of Dental Benefits document for more details on the differences in benefit coverage between the two networks.

Delta Dental always gives you the freedom to visit the dentist of your choice and to select any dentist on a treatment by treatment basis. It is important to remember that your out-of-pocket expenses may vary depending on your choice. Fees charged by non-participating dentists may exceed Delta Dental’s maximum plan allowance. When you receive services from a non-participating dentist, you are responsible for any amount that exceeds Delta’s maximum plan allowance.

Dentists in each of the two networks agree to charge reduced fees for their services along with many other special provisions. You can reduce your out-of-pocket expenses by accessing care within these networks.

Claims/Customer Service

Delta’s customer service staff is highly trained and able to assist with any claims or benefit questions Monday through Friday from 7 a.m. until 5 p.m. Central Time. Experienced representatives are able to answer over 95 percent of all questions during the initial phone conversation. If the question requires further research, the customer service representative will call back no later than the next business day with either a response or an update on the progress made.

Questions can also be e-mailed to Delta Dental’s customer service department by visiting Delta Dental’s web site, www.DeltaDental.com, select the About Delta Dental section, and then select Delta Dental Member Companies and choose your state on the map.

Employees can access their own claims history and benefits, and order ID cards, at www.DeltaDental.com. Delta Dental’s toll free number will also take you to the automated response system that provides eligibility, benefits, claims status, and a means to request a dentist directory 24 hours a day, seven days a week.

If your group is located in Missouri, your claims and benefits are administered by Delta Dental of Missouri, which can be reached at (800) 392-1167 or by visiting www.DeltaDentalMO.com.

If your group is located in Kansas, Delta Dental of Kansas is your administrative and claims processor. You may contact them at (800) 234-3375 or by visiting www.DeltaDentalKS.com.

Resources:

Missouri Entity Documents Information

Kansas Entity Documents and Information